Sansform - Degraded Management API performance affecting payments and Supabase Studio – Incident details

Experiencing partially degraded performance

Degraded Management API performance affecting payments and Supabase Studio

Monitoring
Partial outage
Started 9 days ago

Affected

Supabase

Operational from 12:31 PM to 12:31 PM, Degraded performance from 12:31 PM to 1:15 PM, Operational from 1:15 PM to 12:00 AM

Supabase → Compute capacity → us-east-1

Operational from 12:31 PM to 12:51 PM, Degraded performance from 12:51 PM to 1:15 PM, Operational from 1:15 PM to 12:00 AM

Supabase → API Gateway

Operational from 12:31 PM to 12:31 PM, Degraded performance from 12:31 PM to 12:00 AM

Supabase → Dashboard

Operational from 12:31 PM to 12:31 PM, Degraded performance from 12:31 PM to 1:21 PM, Operational from 1:21 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    We have resolved the degraded performance affecting our Management API in the impacted regions. All systems are now fully operational.

    All payment features have been re-enabled. Customers should no longer experience failed payments or failed project creations.

    We are continuing to monitor the system closely and will provide a final update once we have confirmed full stability.

  • Update
    Update

    We are currently experiencing degraded performance with our Management API in the following regions: ca-central-1, sa-east-1, us-east-1, and us-east-2.

    Customers may experience failed payments, failed project creations, and degraded performance in Supabase Studio.

    As a precautionary measure, we have temporarily disabled the following features while we investigate:

    • Top up Credits
    • Update Billing Information
    • Redeem Credits

    To reduce impact, we have redirected traffic to healthy regions. Our team continues to actively investigate and work toward a full resolution.

  • Investigating
    Investigating

    We are currently investigating the issue