Sansform - Paused Projects Showing Incorrect Resume Deadline – Incident details

Experiencing partially degraded performance

Paused Projects Showing Incorrect Resume Deadline

Resolved
Degraded performance
Started about 1 month agoLasted about 4 hours

Affected

Supabase

Operational from 3:40 PM to 3:40 PM, Degraded performance from 3:40 PM to 7:11 PM, Operational from 7:11 PM to 7:41 PM

Supabase → Dashboard

Operational from 3:40 PM to 3:40 PM, Degraded performance from 3:40 PM to 7:11 PM, Operational from 7:11 PM to 7:41 PM

Updates
  • Resolved
    Resolved

    The UI message incident has been resolved.

  • Monitoring
    Monitoring

    This change has been reverted. We are monitoring to ensure things remain stable.

  • Update
    Update

    The revert of the change is in process.

  • Identified
    Identified

    We’ve isolated the cause of the issue to a recent change and are working on reverting it now.

  • Investigating
    Investigating

    We are currently investigating a UI issue affecting paused projects, where an incorrect resume deadline is displayed in the dashboard.
    The message incorrectly states that projects can be resumed within 90 days while also displaying today’s date as the expiry date.

    For example:
    “All data, including backups and storage objects, remains safe. You can resume this project from the dashboard within 90 days (until 20 May 2026). After that, this project will not be resumable, but data will still be available for download.”

    Please note this is a display issue only. Projects paused within the last 90 days can still be resumed successfully.
    All project data, including backups and storage objects, remains safe and unaffected.